Service Advisor

Key Responsibilities

• Attend to customers and their vehicles professionally
• Prepare work orders and maintain accurate service records
• Provide cost estimates and explain billing to customers
• Coordinate with mechanics to ensure timely completion of services
• Follow up with customers on service updates and preventive maintenance
• Handle customer complaints professionally and efficiently

Qualifications

• College graduate (preferably in Automotive, Business, or related fields)
• Basic knowledge of vehicles
• Excellent communication and customer service skills
• Professional, team-oriented, and able to work under pressure
• Basic computer skills for documentation