Service Center Analyst

Continental · Santiago de Querétaro, Querétaro, Mexico

Location

Santiago de Querétaro

Job Type

Full-time

Posted

June 25, 2026

Job Description

Job Description
Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.
Key Responsibilities:
Carrier and Shipment Management
Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company
Claims and Delivery Resolution
Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction
Order Processing and Fulfillment
Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely delivery
Inventory and Quality Management...
        

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