Service Center Operations Consultant

Peregrine Team is hiring a  Service Center Operations Consultant  to support a nonprofit organization based in Los Angeles, CA.

This position is a full-time, contract role with full benefits and competitive pay.

About the Role Schedule:

• On-site, Monday – Friday 8:30am to 5pm PST FMLA: Exempt Peregrine Team is seeking an experienced Service Center Operations Consultant to support a high-volume, fast-paced service center (call center/help line) environment.


• This role will focus on improving operational efficiency, enhancing customer experience, and strengthening overall team performance.
• The ideal candidate brings strong leadership experience in call center operations, a data-driven mindset, and a passion for optimizing processes and service delivery.

Key Responsibilities:

• Oversee daily service center operations, including staffing models, scheduling, and coverage planning Dev...