Location
Bengaluru
Job Type
Full-time
Posted
July 20, 2026
Job Description
JOB DESCRIPTION Highly experienced in Administration and application development using , with deep expertise in Service Cloud implementations for enterprise clients.
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.
Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support.
Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive ...
Minimum 8+ years of work experience in Projects
Key Skills & Responsibilities:
Core Expertise (Service Cloud Focus):