Service Delivery Project Manager

Manager – Service Delivery (Customer Service Process)

Designation: Manager – Service Delivery

Process: Customer Service

Experience: 8–13 Years

Qualification: Graduate from a reputed university

Location: Mumbai

Reporting To: Director

Job Description – Key Expectations

• Good knowledge of the shipping and logistics domain.
• Ability to achieve targets and consistently exceed them.
• Contribute ideas and suggestions to improve processes.
• Identify issues/patterns in processes and recommend solutions.
• Record and maintain productivity data in respective databases and Excel sheets.
• Perform all activities with high accuracy and minimal errors.

Responsibilities

• Overall responsibility for managing specified Customer Service processes/teams.
• Participa...