Service Delivery Supervisor

OVERVIEW: The Service Delivery Supervisor is a frontline leadership role responsible for delivering exceptional customer service standards across Uber Boat by Thames Clippers piers and vessels. Leading and supporting Customer Service Assistants (CSA), Deck Customer Service Assistants (DCSA), and Onboard Customer Service Assistants (OCSA), the role ensures a safe, seamless and high-quality customer experience at every touchpoint. A key focus of the role is to actively drive operational performance by maximising upselling opportunities and encouraging both new and repeat customer. The Service Delivery Supervisor plays a critical role in day-to-day operational performance, customer satisfaction, accessibility standards, and onboard revenue generation. Through visible leadership, coaching and real-time decision-making, the role ensures service standards are consistently met, teams are engaged, and every opportunity to enhance customer experience and operational performance is fully realise...