Service Desk Agent

Role:

service desk agent
Location:

Bangalore, Chennai
Exp: 3-6 yrs
Mode of interview

: Virtual
Must Have Skills:
Technical

and system expertise (networking, active directory, DNS)
Customer support using telephone and computer skills
Excellent analytical skills and communication
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Excellent written verbal and presentation skills.

Good to have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
Strong interpersonal and negotiation skills. Collaborate with cross-funct...