Service Desk Analyst - ITIL-Savvy, Customer-Focused Support

Ascent People Ltd is seeking an experienced Service Desk Analyst to administer a busy IT Service Desk for internal customers and IT work streams. The role requires 2 years of ITIL Servicedesk experience, strong communication, and a proactive, all‑round approach. You will handle calls, assign tasks to technicians, and communicate updates to customers.

Applicants of all ages and backgrounds will be considered. Ascent People is acting as an employment agency for this vacancy.