Service Desk Analyst

Job Title: Service Desk Analyst Location: Phoenix, AZ (Local candidates only) Work Schedule: First 710 days onsite for training, then remote Max Pay Rate = $22.33/hour Job Summary: DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users. Responsibilities include handling support requests via phone, email, chat, and ticketing systems related to desktops, hardware, software, Active Directory, VPN, Google Workspace, Microsoft Office, printers, and other IT services. Required Skills & Experience: 2+ years of technical support experience in a call center environment 2+ years of hands-on desktop support experience Experience with Windows OS, ServiceNow, Microsoft Office, and Google Workspace Strong troubleshooting and customer service skills A+, Microsoft, Google, or related technical certifications preferred Requirements 2+ years of technical support experience in a call center environment 2+ years of hands-on desktop support experience Experience with Wi...