Location
Bengaluru
Job Type
Full-time
Posted
June 05, 2026
Job Description
Role: Service Desk QA
Location: Bangalore, Chennai
Exp: 3-6 yrs
Mode of interview : Virtual
Must Have Skills:
- Strong analytical, communication, and presentation skills; precise written documentation
- Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
- Time management; multi-tasking; work with minimum supervision and quick learning skills
- Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose iss...