Service Desk Support Engineer - Aerobot

KNAPP · Hart bei Graz, Styria, Austria

Location

Hart bei Graz

Job Type

Fulltime

Posted

June 19, 2026

Job Description

#yourmission
You will be part of the Multi Site Control Center (MSCC) and responsible for ensuring the stable and continuous operation of Aerobot warehouse sites.
Starting within a structured MSCC environment, you will provide technical and software support for Aerobot systems and gradually deepen your understanding of KNAPP warehouse automation solutions and customer operations.
Your key tasks include proactive and preventive system monitoring, early detection of risks, and structured incident handling. You analyse system malfunctions in detail, restore service through resolution or workaround, and minimise both technical and business impact on Aerobot operations.
As a central point of coordination, you work closely with internal specialist teams and external stakeholders to ensure efficient communication, proper escalation, and sustainable incident resolution. You document incidents across the full ticket lifecycle and contribute to pro...
        

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