Job Description
We are seeking a proactive and experienced IT Service Desk Team Manager to lead
and manage our IT Service Desk team.
The ideal candidate will be responsible for
ensuring high-quality service delivery, efficient incident and request management, and
continuous improvement of service desk operations.
This role demands strong
leadership, customer service orientation, and technical knowledge to maintain
operational excellence and align with ITIL best practices.
At this level, the jobholder will manage a small to medium team and coordinate activities
to ensure achievement of customer satisfaction, financial, operational and human
resources goals. At this level jobholders will also apply specialist skills and knowledge
relating to a particular discipline, profession, or function. This will include analysis and
interpretation of information and the provision of information to clients & interna...