Location
Germantown
Job Type
Full-time
Posted
July 18, 2026
Job Description
Job Description
We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software, access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.
Day-to-Day Responsibilities
Provide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.
Manage and resolve support tickets while meeting established SLA expectations.
Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.
We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software, access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.
Day-to-Day Responsibilities
Provide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.
Manage and resolve support tickets while meeting established SLA expectations.
Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.
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