Service Desk Technician

This temporary Service Desk Technician role supports a centralized technology service desk that provides infrastructure, telecommunications, systems, and end-user support for multiple school districts. You will help manage a significant increase in support volume during the start of the school year by answering, triaging, and escalating calls, while delivering exceptional customer service in a fast-paced, high-stress environment.

Responsibilities

• Answer a high volume of incoming service desk calls from end users during the busy back-to-school period.
• Accurately log, categorize, and prioritize tickets as they come into the service desk.
• Escalate calls and tickets to appropriate service desk analysts and field staff in a timely and organized manner.
• Direct large volumes of calls to the correct teams while maint...