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Service Desk Technician

Curium Live Forward · Paris, Île-de-France, France

Location
Paris
Job Type
Permanent
Posted
July 09, 2026

Job Description

Summary of Position

Serve as the first point of contact for Curium employees and partners worldwide, providing timely, high-quality technical assistance through the Global Service Desk. Log, diagnose, resolve and/or escalate incidents and service requests in line with agreed SLAs, while contributing to knowledge and continuous service improvement.

Essential Functions

  • Provide first-line support via Freshservice, phone, chat and email; ensure accurate ticket creation and lifecycle updates.

  • Troubleshoot and resolve incidents related to end-user devices, operating systems, Microsoft , collaboration tools and approved business applications.

  • Fulfil service requests (software installation/configuration, access requests, equipment requests) following standard procedures and security policies.

  • Support user onboarding/offboarding: account setup coordination, workstation readiness, and user guidance on c...

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