Location
singapore
Job Type
Full-time
Posted
June 19, 2026
Job Description
Responsibilities
- Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations.
- Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
- Facilitate workshops and stakeholder meetings to identify process improvement opportunities.
- Support ServiceNow configuration and customization in partnership with technical teams.
- Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs.
- Collaborate with QA teams to define test scenarios and validate functionality.
- Participate in UAT sessions and support go-live activities and post-deployment support.
- Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning.
- Stay up to date with new features and capabilities in the ServiceNow pla...