Location
kuala lumpur
Job Type
Full-time
Posted
June 05, 2026
Job Description
Responsibilities
- Responsible to handle service requests & troubleshoot issues escalated from customer service frontline and end user
- Escalate the issues to the relevant department if the issues cannot be resolved
- Analyse any recurring customer issues and identify potential areas for improvement within system and process.
- Close communication with customer service frontline and retailers to improve customer satisfaction and loyalty.
- Perform weekly and monthly Trade-in report and Samsung Finance + performance report to related department.
Job Requirements
- Fresh Graduates are encouraged to apply
- Diploma or Degree in Information Technology or related field.
- Proficient in Microsoft Office applications (Word, Excel)
- Must have excellent oral & written communication skills in English
- Good understanding about redemption service and operations a plus
- Abil...