Service Supervisor - Outdoor (Bayan Lepas)

Responsibility

• Plan and check service schedules via in-house system
• Manage and train service staff to improve service quality
• Ensure timely high-quality services per schedule
• Conduct regular quality assurance checks (20% of supervision time)
• Perform quarterly field attachment with team members
• Prepare and present weekly reports on team performance
• Maintain accurate records of all service vehicles (road tax renewal, maintenance due, repair costs, fuel usage, driver logs)
• Manage & control the branch's fleet cost‑effectively, without compromising safety
• Ensure new businesses completed within 10 working days of service agreement
• Ensure each service team is route‑ridden every 2 months
• Present service capital expenditure requests each month to the branch manager
• Prepare & dispatch all required returns and reports to head office accurately and promptly
• Conduct formal...