Service Support L2 Analyst

Requisition ID 49530 - Posted - Technology - Queretaro - Office - IT Administration - 0-10%

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—We Care. We Work. We Win—we create a culture where every voice matters and every idea drives progress.

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Create a new future. Apply Today.

Purpose of the job

The Service Desk Level 2 role provides advanced technical support for escalated end user incidents and service requests. This position serves as a key escalation point within the Service Desk and works closely with Level 1, Level 3, and other IT teams to ensure timely and effective resolution of more complex issues. The role supports...