Service Technical Support Specialist

Vertiv · thane, maharashtra, India

Location
thane
Job Type
Full-time
Posted
June 04, 2026

Job Description

Job Title Service Technical Support - Repairs centre Management
Qualifications Required BE/Diploma in Electronics/Industrial Electronics/ Electronics & Telecommunications/ Electrical
Experience required Product knowledge of UPS system, with experience in troubleshooting of PCB's , repair and installation of UPS systems , managed repair centre will be an added value, MIS reports generation.
Years of Experience minimum  10 to 12 yrs
Goal  KPI
Customer Satisfaction 1. Ensure PTRS entries are completed in the system within 24 hours of PCB receipt at the repair center.
2. Provide weekly updates to partners on the status of repairs.
3. Monitor pending PTRS billing cases and ensure...

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