Location
calgary
Job Type
Full-time
Posted
July 09, 2026
Job Description
The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high‑quality delivery in accordance with best practices and organizational goals.
Experience 5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Experience 5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Ready to Apply?
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