Services Onboarding Setup Specialist

Job Summary:

The Services Onboarding Set Up Specialist's primary objective is to ensure that the Customer and Partner contracts are in place and stipulations are in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.

Customer Set Up process involves New Account Set Up in Siebel/Microsoft Dynamics and the creation of Configurable Part Numbers (CPNs) in SAP that, upon release in production, triggers the MPS Order to Cash process and Revenue Recognition, Allocation and Recording of respective Hardware Assets, Annuities, Consumables and Ad hoc/Toner Reconciliations.

Partner Set Up process involves New Partner Set Up in Microsoft Dynamics where it starts with the submission of the Partner Set Up request form up until pricing is also Set Up to allow Partner Payments to run smoothly in the background.

During Customer Set Up, the Specialist works closely with respective Onboarding to Resolution tea...