Location
Albany, New York
Job Type
Full-time
Posted
May 04, 2026
Job Description
We are currently seeking a SharePoint Analyst who owns the development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure, coordinating requirements and timelines with partners, and organizing content and permissions. Ensures Level 2 staff can quickly access accurate, current, searchable knowledge and supporting scripts while handling calls.
Job Duties
Job Duties
- Site design, structure, and user experience
- Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
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