SOC Operator

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Efficiently manage and prioritise alarm activations across various platforms, adhering to NSI accreditation and customer-specific procedures
• Handle emergency calls out of hours for customers and other business areas as required
• Manage and escalate book-on calls, check calls, duress calls and mobile alarm call-outs according to company SOPs. Respond to all customer requests for system configuration changes
• Answer telephones promptly and courteously within set service levels, assisting internal and external customers, including liaising with third parties and contractors as required
• Ensure regular camera checks are completed accurately, maintaining vigilance with regards to CCTV
• Ensure effective and accurate receipt, dispatch and delivery of service requests in line with customer e...