Solution Analyst 1 - Patient Portal (Night Shift)

Solution Analyst 1 - Patient Portal (Night Shift)

We are looking for people that are as dedicated as we are to improving health equity and delivering quality care across the globe. As Solution Analyst I in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the initial point of contact for support.

You will be responsible for supporting Oracle Health customers by providing real time technical support, investigation, issue resolution, and triage in a call and ticket-based environment. You will also have the opportunity to gain knowledge on specific Oracle Health products and solutions.

Job Description:

In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call, ticket, and other electronic m...