Location
Remote
Job Type
Full-time
Posted
July 05, 2026
Job Description
Role Overview
We are seeking a hands‑on, execution‑driven Solutions Engineer to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.
What You Will Do
- Lead enterprise onboarding sessions, configure the CommandLink ITSM platform, design and implement alerting and monitoring policies, own integrations with external ITSM systems, and troubleshoot and resolve workflow, alerting, and integration issues.
Why It Might Be a Fit
This role is ideal for someone who thrives on personal ownership of customer success driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform.
Requirements
- 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post‑Sales, Pre‑Sales, or Technical Support role.
- Relevant experience working at a SaaS com...