Spa and wellness director

Full Time Spa and Wellness Director Purpose of Position

O’Two Hotels is seeking a refined and commercially minded Spa and Wellness Director to lead Metamorph Spa & Wellness across the O’Two experience. This role brings together treatments, wellness journeys, therapist leadership, retail, guest recovery, revenue generation and the serene operating discipline expected of a luxury spa environment.

Key responsibilities

Lead the spa and wellness operation, including treatments, wellness facilities, retail, guest journey and team performance.

Develop and maintain spa SOPs, treatment standards, consultation processes and guest recovery procedures.

Recruit, train, coach and roster therapists and spa team members according to business needs.

Drive spa revenue, retail conversion, packages, memberships and collaboration with Rooms, F&B and Sales.

Maintain treatment quality, therapist standards, product knowledge and guest personalisation.

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