Spanish Bilingual Customer Support Specialist

Job Description

We are looking for a Spanish Bilingual Customer Support Specialist who is fluent in Spanish and English to provide excellent customer service to our international clients. This role is ideal for individuals who are confident communicators, detail-oriented, and passionate about delivering high-quality support.

Key Responsibilities

• Respond to customer inquiries in Spanish, and English via phone, email, and chat
• Assist customers with account management, billing inquiries, product troubleshooting, and service requests
• Ensure customer issues are resolved efficiently and professionally, in compliance with SLAs and quality standards
• Provide clear, step-by-step guidance for technical or service-related concerns
• Escalate comple...