Spanish Ocean Customer Experience Specialist

Ocean Customer Experience Specialist - Spanish

Key Responsibilities

• Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders i...