Location
bengaluru
Job Type
Full-time
Posted
June 07, 2026
Job Description
Global IT Service Desk Analyst (L1)
Employment Type: Full-Time, 24x7 Rotational Shift
Work Model: Hybrid
Position Overview
As an IT Service Desk Analyst, you are the face of our IT organization. You will support our diverse global workforce, resolving technical anomalies and driving digital workplace efficiency. For our multilingual tracks, you will bridge technical troubleshooting with cultural and linguistic fluency, ensuring seamless operations across our international borders.
Core Technical Ecosystem:
Candidates will actively support and engineer solutions within the following environment:
Operating Systems: Windows 10/11, mac OS (Sonoma, Sequoia, Tahoe).
Identity & Access: Active Directory, Azure AD/Entra ID, Okta IAM.
Unified Endpoint Management: Microsoft Intune, SCCM, Jamf Pro.
Collaboration & Productivity: Microsoft 365 Suite, Google Workspace, Zoom, Slack.
ITSM Tooling: Service Now
Key Responsibilities & Performance Metrics
Level 1 – Fr...
Employment Type: Full-Time, 24x7 Rotational Shift
Work Model: Hybrid
Position Overview
As an IT Service Desk Analyst, you are the face of our IT organization. You will support our diverse global workforce, resolving technical anomalies and driving digital workplace efficiency. For our multilingual tracks, you will bridge technical troubleshooting with cultural and linguistic fluency, ensuring seamless operations across our international borders.
Core Technical Ecosystem:
Candidates will actively support and engineer solutions within the following environment:
Operating Systems: Windows 10/11, mac OS (Sonoma, Sequoia, Tahoe).
Identity & Access: Active Directory, Azure AD/Entra ID, Okta IAM.
Unified Endpoint Management: Microsoft Intune, SCCM, Jamf Pro.
Collaboration & Productivity: Microsoft 365 Suite, Google Workspace, Zoom, Slack.
ITSM Tooling: Service Now
Key Responsibilities & Performance Metrics
Level 1 – Fr...