Location
Mexico City
Job Type
full-time
Posted
July 10, 2026
Job Description
Job Description
Customer Success
Client Engagement & Support
- Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
- Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
- Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
- Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
- Experience working with excel, PowerPoint, Thinkce...