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Sr Cust Exp Supervisor

Honeywell · Katowice, Silesian Voivodeship, Poland

Location
Katowice
Job Type
Full-time
Posted
June 04, 2026

Job Description

We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team. In this role, you will partner closely with stakeholders, lead continuous improvement initiatives, and ensure delivery against quality, efficiency, and SLA targets. You will also play a key role in developing team capabilities, strengthening operational standards (MOS/HOS), and supporting a strong customer experience culture across the function. 

  • Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
  • Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings (., MOR), driving follow-up actions.
  • Implement and sustain Management Operating System (MOS), HOS standards, and continuous improvement initiatives (Kaizen, audits, Gemba, 5S).
  • Monitor team performance, identify improvement opportunities, and execute action ...

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