Sr. Customer Success Associate

Join our dynamic Contact Center team as a Technical Customer Service Professional and be the voice of excellence in providing top-tier technical support to our valued customers!

Responsibilities

• Deliver exceptional technical customer service through multiple channels including phone, chat, and text, handling equipment installation, software troubleshooting, and product compatibility inquiries.
• Monitor and maintain system applications while providing comprehensive programming support and user training.
• Process and manage customer orders while performing revenue generation activities including lead qualification and outbound campaigns.
• Analyze reports, design computer outputs, and handle data management responsibilities.
• Serve as a dedicated systems network point person with delegated administrative duties.

Qualifications

• Strong technical aptitude with demonstrated experience in customer...