Sr. Manager, Fraud Detection - Bilingual

Summary

We are seeking a Senior Manager, Fraud Detection – Bilingual to lead three managers and a large unionized frontline team in a highly operational environment focused on preventing and detecting fraudulent activations, account takeovers, and nuisance‑calling fraud. The role is primarily centered on overseeing real‑time activity, reviewing completed work, ensuring quality and accuracy in investigations, and maintaining strong accountability for all fraud‑related decisions. The Senior Manager is responsible for continuously monitoring fraud trends, understanding where financial losses originate, and guiding managers through escalations and emerging threats, while working closely with cross‑functional partners to resolve operational and labour‑related issues. Leveraging deep telecommunications and fraud domain expertise, this role also focuses on recommending improvements to tools, processes, and detection methods to minimize risk exposure and effectively control fra...