Sr. Provider Queries Officer

Benefits / Perks

• Competitive Salary
• 13th and 14th month guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months of employment
• Be part of a pioneer team

Job Details / Role Purpose

Provide technical expertise and support to provider claims area by driving process improvements for providers, TPAs and internal processes. The ability to summarise a situation or problem and suggest solutions. Experience in hospital billing/reconciliation required in order to assist with complex reconciliations.

Key Responsibilities

• Manage Provider Claims queries through eGain ensuring a best in class customer service and quality experience is delivered to providers
• Adherence to internal procedures and guidelines, client service agreements and compliance & regulatory standards
• Take ownership of e...