Sr. Staff TechOps & Support Engineer

Our Sr. Staff TechOps & Support Engineer provides technical leadership for enterprise production operations by ensuring the stability, availability, and continuous improvement of mission-critical environments while driving automation, operational excellence, and service reliability across the organization.

Responsibilities

• Ensure high availability, performance, and reliability of production systems and platforms
• Drive incident response, root cause analysis, problem management, and continuous service improvement initiatives to enhance platform reliability and reduce operational risk.
• Architect and optimize CI/CD pipelines, deployment strategies, automation frameworks, monitoring, and observability solutions to improve operational efficiency.
• Provide technical leadership for IBM Cloud Pak  Stacks, Confluent, Elasticsearch, container platforms, and enterprise infrastructure while supporting complex production deployments.
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