Location
monterrey
Job Type
Full-time
Posted
May 27, 2026
Job Description
What you'll do:
A) Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation:
- Resolve customer issues of high complexity on BY WMS system and deliver excellent customer experience.
- Own customer solution for Tier 1/2 customers and engage in early implementation projects.
- Collaborate positively with TAM and support consumption/adoption improvement plans.
- Achieve high customer satisfaction and make positive impact on NPS scores.
- Ensure adherence to SLA/SLO, quality standards and practices.
- Champion high quality of service/operations and continuous improvement within the team.
- Implement monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools.
- Continuously improve solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.
- Provide Out of Office (OOH) support and work in shi...
A) Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation:
- Resolve customer issues of high complexity on BY WMS system and deliver excellent customer experience.
- Own customer solution for Tier 1/2 customers and engage in early implementation projects.
- Collaborate positively with TAM and support consumption/adoption improvement plans.
- Achieve high customer satisfaction and make positive impact on NPS scores.
- Ensure adherence to SLA/SLO, quality standards and practices.
- Champion high quality of service/operations and continuous improvement within the team.
- Implement monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools.
- Continuously improve solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.
- Provide Out of Office (OOH) support and work in shi...