Staff technical support technician

Position: Customer Technical Support Specialist Location: Mexico City, Mexico- 5x a week onsite M-F
Salary Range: $25-35k USD Annually (Will be paid in Mexican Pesos)

Required Skills & Experience

Minimum of 4 years of experience in technical support, product support, application support, or a comparable role - Proven ability to manage complex escalations in product‐ or technology‐driven environments Demonstrated experience diagnosing and resolving advanced hardware and software issues, including connected devices, system dependencies, and end‐to‐end product workflows Strong analytical thinking, troubleshooting expertise, and root‐cause problem‐solving capabilities Ability to navigate ambiguity, effectively prioritize work, and maintain ownership of complex issues through full resolution Experience collaborating cross‐functionally with Product, Engineering, Operations, or related teams Excellent written and verbal communication skills, with the ability to clearly ex...