Strategic Customer Success Manager - Remote

Drive customer success with Quo as a Strategic Customer Success Manager, working remotely from anywhere in Canada. Focus on building relationships and retention strategies for impactful growth.
This full-time role involves developing a customer portfolio and driving adoption through strategic engagement. You'll collaborate with teams across Quo to measure Net Revenue Retention, utilizing customer insights and automating engagement to promote product value. Your experience will help shape customer experiences in a non-traditional SaaS environment.
Key Responsibilities:
• Own customer portfolios and ensure successful engagement
• Build strategic plans to meet customer needs
• Influence Customer Success practices with actionable insights
• Develop automations based on customer engagement signals
• Collaborate with marketing and onboarding teams for success
Requirements:
• 5+ years in Customer Success or related fields
• Strong cross-functional relationship ma...