Strategic Customer Success Manager Role

Join Docebo as a Strategic Customer Success Manager, where leadership meets innovation in a hybrid setup. Focus on optimizing client satisfaction and account growth through strategic vision.
In this influential role, you will build and lead a committed Customer Success team at Docebo, shaping their approach toward B2B customer relationship management. Your mission will involve creating a customer-centric strategy that aligns with corporate objectives and maximizes engagement and retention. Collaborate across teams for a cohesive customer experience.
Key Responsibilities:
• Mentor a skilled Customer Success team to achieve goals
• Develop customer-focused strategies to enhance retention
• Work in tandem with Sales, Marketing, and Product teams
• Establish strong relationships with key accounts
• Leverage advanced tools for operational efficiency
Requirements:
• 3-5+ years in customer success leadership
• Excellent communication skills in hybrid contexts
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