Strategic Process Engineering, Automation & AI Lead

Description

The Process Engineering, Automation & AI Lead is responsible for driving end-to-end process transformation across ISG—re-engineering workflows, embedding automation, and leveraging AI to enable faster, more efficient, and higher-quality delivery.
This role ensures that ISG processes are not only optimized but are also scalable, intelligent, and future-ready. It focuses on reducing friction, improving productivity, and embedding quality and assurance across the lifecycle.
Acting as a key integrator across strategy, delivery, architecture, and operations, the role identifies high-impact opportunities for process improvement, automation, and AI enablement—while continuously refining the IT operating model to ensure clarity in roles, decision-making, and accountability.

Process Engineering & Optimization
Redesign and streamline end-to-end IT processes to eliminate inefficiencies, reduce cycle time, and improve overall flow across delive...