Strategic WFM Forecasting & Planning Analyst

A global leader in Customer Experience seeks a Forecasting & Planning Analyst in Angeles, Pampanga. The role involves analyzing staffing needs, optimizing schedules, and managing workforce operations to meet service objectives. Candidates should have 3-5 years in call centers and workforce management expertise. Strong communication and problem-solving skills are essential. This position offers opportunities for continuous improvement within a dynamic team environment while ensuring high-quality customer service.
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