Location
monterrey
Job Type
Full-time
Posted
June 02, 2026
Job Description
**I. JOB SUMMARY**:
The Supervisor is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
**Requirements and Qualifications**
- 3 to 6 months tenure. (Proven significant previous experience will be considered in case of not complying with the tenure).
- Minimum of 3-5 years of experience in a call center environment, with at least 2 years in a supervisory or managerial role preferably.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Detail-oriented with the ability to multitask effectively in a fast-paced environment.
- Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs)
...
The Supervisor is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
**Requirements and Qualifications**
- 3 to 6 months tenure. (Proven significant previous experience will be considered in case of not complying with the tenure).
- Minimum of 3-5 years of experience in a call center environment, with at least 2 years in a supervisory or managerial role preferably.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Detail-oriented with the ability to multitask effectively in a fast-paced environment.
- Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs)
...