Support Analyst - Application Support

The role

will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

What you will be doing

Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.

Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.

Monitor live services and help ensure systems are running effectively within agreed service targets.

Support problem management and change activity by following defined procedures and maintaining accurate support records.

Assist with testing, system checks, and release support activities to help maintain service stability.

Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

What you will bring

Experience i...