Support Engineer

MoEngage Inc. · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full-time

Posted

June 03, 2026

Job Description

Responsibilities:
Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

Communicating effectively (both verbal and written) with our customers and internal stakeholders

Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

Communicating well with different audiences (developers, technical and non-technical users)

Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...

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