Support Engineer

Enreach · Nice, Provence-Alpes-Côte d'Azur, France

Location

Nice

Job Type

Full-time

Posted

May 28, 2026

Job Description

 
  The Role 
 Being point of contact for onboarding partners during onboarding and aftercare period
 Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries
 Answering technical questions, solving technical problems and suggesting appropriate workarounds
 Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
 Assisting new partners with their first deployments
 Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator
 Giving onboarding training to new partners
 Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions
 Advocating and voicing partner needs in the entire organization
 Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) fo...
        

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