Support Infrastructure Engineer

**Responsibilities**
- Maintain high response and resolution speed
- Ensure high customer satisfaction and follow quality standards in 90%+ of cases
- Use troubleshooting tools to determine root cause and provide assessments
- Classify issues for retroactive analysis and documentation of problem classes
- File and escalate issue reports to Customer Engineers and contribute to engineering feedback
- Provide documentation and reproduce steps for complex bugs
- Contribute to community forums and manage community support cases
- Handle customer-specific infrastructure and architectural design queries
- Follow escalation and communication procedures for operational issues
**Requirements**:
- 2+ years of experience working in support projects and/or 24x7 environments
- English level B2+ or higher
- Proven experience in customer service and customer experience roles
- Strong communication skills with the ability to clearly explain tec...