Location
montreal (administrative region)
Job Type
Full-time
Posted
July 09, 2026
Job Description
Elevate your IT support career in a Level 2 Analyst role, handling complex issues and engaging in maintenance projects. Your business analysis skills will be key in effective communication with stakeholders.
We are looking for a proactive IT analyst to support our team. This position focuses on resolving escalated Level 1 issues and encourages participation in ongoing improvement projects. While deep technical knowledge is not required, a solid grasp of business analysis and effective communication are critical for success in this role.
Key Responsibilities:
• Resolve complex Level 2 support issues proactively
• Participate in maintenance and improvement projects
• Communicate findings clearly with stakeholders
• Diagnose problems without unnecessary escalation
• Utilize ticketing tools like ServiceNow or Jira
Requirements:
• Level 2 support experience in IT
• Basic business analysis skills for reporting
• Knowledge of the insurance sector is an asset
We are looking for a proactive IT analyst to support our team. This position focuses on resolving escalated Level 1 issues and encourages participation in ongoing improvement projects. While deep technical knowledge is not required, a solid grasp of business analysis and effective communication are critical for success in this role.
Key Responsibilities:
• Resolve complex Level 2 support issues proactively
• Participate in maintenance and improvement projects
• Communicate findings clearly with stakeholders
• Diagnose problems without unnecessary escalation
• Utilize ticketing tools like ServiceNow or Jira
Requirements:
• Level 2 support experience in IT
• Basic business analysis skills for reporting
• Knowledge of the insurance sector is an asset