Team Lead, WFM & MIS Analytics

Tech Mahindra in Kuala Lumpur is seeking a Team Lead – WFM / MIS to oversee workforce management reporting and analytics. The role demands a minimum of 4 years in the BPO sector, alongside team management experience. As a leader, you will manage reporting delivery, conduct data analysis, and ensure high-quality insights for operational performance.

The ideal candidate possesses strong analytical and communication skills, is proficient in WFM tools and MS Excel, and can engage effectively with stakeholders at all levels.