Team Leader (Bilingual - Mandarin)

Overview

We are seeking a highly motivated and experienced Team Leader (Bilingual - Mandarin) to join our dynamic BPO team. The ideal candidate has a strong background in the BPO industry, proven leadership experience, and a solid sales track record. This role requires fluency in Mandarin and English, and the ability to lead a team in a fast-paced, target-driven environment.

Responsibilities

• Lead, coach, and motivate a team of sales/customer service agents to meet and exceed performance targets.
• Monitor daily team performance, analyze trends, and implement action plans to improve metrics.
• Serve as the primary point of contact for both internal and external stakeholders regarding Mandarin-speaking clients/customers.
• Conduct regular coaching, performance reviews, and feedback sessions with team members.
• Ensure compliance with company policies, client requirements, and quality standards.
• Handle escal...